退款政策

Refund Policy
Refund Policy — Last updated: November 7, 2026. We want you to love your Kokomi phone case. If something is wrong with your order, here is how we make it right. Damaged or wrong items: If your order arrives damaged, defective, or is the wrong item, contact us within 14 days of delivery at 13641324794@163.com with your order number and photos of the problem. We will offer a free replacement or a full refund. For a refund, we may ask you to return the item; return shipping for damaged or wrong items is covered by us. Change of mind: If you simply changed your mind, contact us within 14 days of delivery. The item must be unused, in its original condition and packaging. Return shipping is paid by the customer, and the refund is issued after we receive and inspect the return. Items that cannot be returned: Used, worn or personalized items cannot be returned unless they are defective. Refund method and timing: Approved refunds are issued to your original payment method (PayPal) within 5-10 business days after we confirm the return or the photo proof. Shipping: All orders ship from China with free worldwide shipping. Estimated delivery to the United States is 7-15 business days. Delivery delays caused by customs or the carrier do not qualify for a refund on their own, but contact us and we will help track your order. Contact us: Email 13641324794@163.com or TikTok @kokomi9738.